Privacy Policy


1. What information do we hold and where do we get it from?

-Personal data is the information you supply that identifies you, for example, your name and address. 
- Anonymous data is information that does not identify you personally, i.e, average length of visit to one of our site. 
Our primary reason for collecting personal data is to provide you with a more enjoyable and personalised service. We also collect data so that we can understand and identify our customers‚ needs and habits, with the aim of making each online experience a better one. Personalisation is designed to save you time and effort, by providing a service tailored to your individual requirements. Understanding your needs means we are in a better position to meet them, and we can do this by looking at how you use our services. 

Information about your visits to our website: 

Nubian Queen may gather data about what pages you visit within the service, how long you stayed on a page, and the route you took to navigate through the pages. This includes but is not limited to information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views. This information helps us monitor the accessibility of our service, and what your needs might be. It also helps us to develop and improve our service generally, in direct response to customer requirements. 

2. Personal details: 

When you register with Nubian Queen® we collect personal details from you, including information such as your name and address. This helps us to build a customer profile, from which we can provide a personalised service, unique to you. The greater the information we have from you, the more personalised service we can provide.
We may also ask you for personal details at other times, for example, if we run a market research questionnaire, competition, sweepstake or promotion. However, the majority of this data collection, is not compulsory. 

Your personal information may be obtained in any of the following ways: 

- Online registration and online forms 
- By email or telephone 
- When dealing with Nubian Queen customer services executive 
- Automatically by your internet browser 
- On Customer agreements 
- By post cookies: refer to "Cookies Policy" for further details 

3. We may use your personal information:

- For the purposes of administering your account, providing you with the services you have requested and providing you with information about these services. 
- Improve your browsing experience by personalizing the website 
- Enable your use of the services available on the website 
- Send you general (Non-Marketing) commercial Communications 
- Send email notifications pertaining to your use of our sites or services for training purposes. We may disclose your personal information to other members of the Nubian Queen®  group of companies and its sub-contractors for these purposes. 
- Deal with enquiries and complaints made by or about you relating to the website. 

With your consent, we may wish to analyse your call, viewing and interactive data from time to time to help us to identify and tell you of savings and services most appropriate to you. From time to time, we may also send you information, including discounts and special offers on Nubian Queen® products and services. You can opt out receiving information on Nubian Queen products and services by contacting us. With your consent, we may send you this information by email, text, or automated telephone messaging. 
With your consent, we may occasionally send you information about the products and services of other organisations which we think may be of interest, or we may pass your details on to carefully selected organisations so they can contact you about their products and services (e.g. by post, telephone, email, text, picture or automated telephone messaging). 
4. Who else gets to see your information?

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy. 
In addition, we may disclose information about you: 
(a) To the extent that we are required to do so by law; 
(b) In connection with any legal proceedings or prospective legal proceedings; 
(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and 
(d) To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.] 
With your consent,Nubian Queen® may give your details to third party organisations so they can contact you with recommendations for products and services.

Nubian Queen® may sometimes hold promotions with other companies. In this case, some of the data collected at this time would be shared with the sponsor. If so, you will be told about this before your data is collected. If you request additional information from an advertiser or sponsor you will in effect be giving us consent to provide them with the personal details needed for them to fulfil your request. 
5. What choices do you have? 

You have the right to object to your personal details being used to send you direct marketing by post and to make telephone calls to you for these purposes. You have the choice to consent to direct marketing being sent to you by email, text, picture messaging or automated telephone messaging. You may also consent to us analysing your call, billing, viewing and interactive data from time to time to help us to identify and tell you of savings and services most appropriate to you. We will only supply your personal data to third parties for marketing purposes with your consent. You can make these choices during the registration/application process simply by contacting us at any time. You may set your PC to refuse cookies or ask your browser to show you when a cookie is being set up. Please refer to section 2 for more details on cookies. 

6. Looking after your data 

Nubian Queen® is committed to data security. We have implemented technical, managerial, and operational security, rules, procedures and measures, to ensure that your personal information is held within operating environments We will take reasonable technical, and operational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall- protected) servers. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. Although we make every effort to create a secure environment for your personal information, Nubian Queen® cannot guarantee the safety of any personal information you transmit to us online.

7. When does the privacy policy not apply – third party sites?

Please note that this policy only applies to the collection and use of data by Nubian Queen group of company Websites and not to other companies, individuals, and organisations to which we provide links through our interactive services. This privacy policy does not cover advertisers and content partners within our service who may also collect your personal details. These companies should have their own privacy policies. If you place any of your personal details on any services we might develop for chat, bulletin boards, emails, your personal home page or public profile page or any other publicly accessible page, then under these circumstances data will not be covered by this privacy policy. 

8. Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email. 

9. Updating Information

Please let us know if the personal information which we hold about you needs to be corrected or updated. 

10. Contacting us

If you have any questions or concerns about our use of your personal information you should write in the first instance to Nubian Queen® Compliance Officer at the address below. Please use this address to let us know of any experience with privacy problems you may have with any of the sites to which our services link.

Email address:
Customer Service – Assistance: +44 (0) 844 415 7805